Thank you for shopping with Beta Motorcycles Australia. We hope you are happy with your purchase, however in some instances there may be a need to return your product to us. Please see below more information on our Returns Policy and how to make a claim. This policy applies to all purchases made through our webstore. Any reference to ‘Beta’ ‘us’, ‘we’ or ‘our’ means Beta Motorcycles Australia.
All returns are subject to the following, unless they are deemed a Faulty or Broken product.
Beta will offer a refund or exchange if the return is:
Made within 14 days with valid proof of purchase
The product is unused, in saleable condition and in original packaging
The product has not been damaged or altered from its original design
We will not accept a return on the below basis:
Misused the product in anyway
Damage caused by improper installation
Return shipping to Beta is the responsibility of the customer until a claim has been approved. We will refund the cost of shipping if the claim has been approved, receipt of postage costs must be provided.
FAULTY OR BROKEN RETURNS
Faulty or broken products will need to be returned to assess whether it will be deemed a Minor or Major fault.
If the product is faulty, Beta will offer to repair, refund or exchange the product. We reserve the right to offer repairs for any minor faults rather than refund or exchange the product.
A Major fault is classed as any of the below:
It cannot be repaired without compromising the product
The fault is unsafe
Significant difference from the advertised product, or
Does not do as advertised
If the product arrives broken, please take photos of all packaging to be supplied at the time of the claim. Broken product will be eligible for a refund or exchange.
Refunds will be processed via the same payment method the original order was paid with. Please allow up to 5 business days for the payment to process from claim approval.
Refund amounts will be the amount on the original invoice
HOW TO LODGE A RETURN
1. Login to your customer account
2. Go the the Resolution Centre
3. Open a new dispute
4. Select 'Item Dispute'
5. Select the type of dispute that you are lodging and select the associated order ID
All claims must be made within 30 days of invoice date, valid proof of purchase is required.
Claims can take up to 5 business days to be assessed. If for any reason it will take longer, we will notify the purchaser of this within the first 5 business days.
All of our products come with guarantees that cannot be excluded under the Australian consumer law. You are entitled to a replacement or refund for a major. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure. This Returns Policy is not intended to replace, limit or exclude any rights available to you under the Australian consumer law.
The term ‘Beta Motorcycles Australia’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 1/19 Expansion St, MOLENDINAR, QLD, 4214, AU. Our ABN is 24168926216. The term ‘you’ refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Processing webstore orders.
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
BOOM! Product is IN STOCK and ready to go! Orders placed before 12pm weekdays (QLD Time) will be dispatched same day.
You can decide at checkout between standard or express shipping.
For further information see our shipping policy.
DAMN... Product is currently NIL STOCK and therefore will need to be backordered. However don't worry as our parts team puts in the hard yards to get stock here FAST!
In the case of Genuine Beta spare parts we air freight weekly via DHL so turnaround time from order date is typically within 2-3 weeks.
Sometimes quicker if we already have stock in transit.
Shipping is only paid once so any backordered items are sent on arrival without additional charges.
In the case of aftermarket items wait times can be longer depending on the supplier. If you would like more clarity it's best to reach out via our webchat or you can email our parts interpreters.